Gate & Garage Door Service, Repairs & Warranty
Fast help when your gate or garage door needs attention.
Whether it's a gate motor, garage door motor, access control, or automation fault — our team can diagnose, repair, and service across Brisbane, Logan and the Gold Coast.
This page explains call-out fees, how warranty service works, and how to book a service visit.
Winter Gate & Garage Door Check — Just $25
Get your gate or garage door running smoothly before the cold months hit. Call-out fee waived if you proceed with repairs.
Winter's the season when gates and garage doors take a beating — cold weather, moisture, and wear can catch you off guard. Don't wait for a breakdown.
Book a professional inspection for just $25 (normally $125 residential). Includes up to 30 minutes onsite. If you go ahead with repairs, we waive the call-out fee entirely.
Book Your Winter CheckProfessional diagnosis
Up to 30-minute onsite inspection of your gate or garage door — we diagnose the issue and give you a clear quote. No surprises.
Call-out fee waived
If you decide to proceed with repairs, the $25 call-out fee is waived entirely. You only pay standard labour and parts.
No obligation
If you don't proceed, you've still got a professional diagnosis for $25. Simple.
Residential only
Normally $125 residential — just $25 this winter. Gates and garage doors.
What we can help with
We service and repair automatic gates and garage doors — motors, access control, remotes, tracks, and more. Our team covers Brisbane, Logan and the Gold Coast.
Call-out fees
Same pricing whether it's a gate or a garage door — we keep it simple and upfront.
Residential
$125
Includes first 30 minutes onsite
Commercial
$195
Includes first 30 minutes onsite
Additional time (after the first 30 minutes)
$125 per hour, billed in 15-minute increments.
Warranty service — parts vs labour
Plain English version
Warranty can be confusing, so here's the simple version. This applies to both gate motors and garage door motors:
Some manufacturers provide a parts warranty for specific components — this covers both gate and garage door automation equipment.
Labour, travel and onsite time may still be chargeable depending on the age of the install, the type of fault, and what the manufacturer covers.
If parts are required, we'll explain the process and confirm any costs before we proceed.
If your issue is confirmed as a warranty fault
If, after assessment, the issue is confirmed as a warranty fault, a refund of the call-out fee may apply in line with the terms on this page. We'll confirm this with you once the assessment is completed.
Warranty applies only to equipment we installed
We can only manage warranty claims for gate or garage door automation equipment that we originally supplied and installed. Unlike the automotive industry, automation manufacturers do not cover labour costs for warranty work, and there is no centralised service history or database that tracks whether a system has been properly maintained over its lifetime.
This means that for equipment installed by another company, we have no way to verify the installation quality, confirm the service history, or determine whether the required maintenance schedule has been followed — all of which can affect warranty eligibility. In these cases, we recommend contacting the original installer in the first instance.
Common questions
How to request a service visit
Gates and garage doors — choose the option that's easiest for you.
What to include (so we can help faster)
- Site address
- Gate type (sliding/swing) or garage door type (roller/panel lift)
- Motor brand and model if known
- A short description of the issue
- Photos or video if possible
- Best contact number and preferred times
Response time: We aim to respond within 3 business days — often sooner.
Motor beyond repair?
If a repair doesn't make sense, a replacement is often the better call. See the full Merlin gate motor and garage door motor range we supply and install.
Just need a new remote or keypad?
Browse genuine Merlin remotes, keypads, safety beams and more in our online shop.
Shop Merlin accessories