Privacy Policy

Into Action Pty Ltd trading as Into Action Automation (ABN 72 671 521 690) operates the website www.intoaction.com.au and provides gate and garage door motor installation, repair and servicing services across Brisbane Southside, Logan and the Northern Gold Coast.

In this Privacy Policy, 'we', 'us' and 'our' refers to Into Action Pty Ltd. 'You' refers to any person who visits our website or contacts us.

We collect personal information you provide directly to us, including:

• Your name, email address and phone number when you submit an enquiry or booking form

• Your suburb or address when you request a quote or service visit

• Details about your gate or garage door and the nature of the work required

• Any photos or other information you choose to send us

We also collect certain information automatically when you visit our website, including:

• Your IP address and general location

• Browser type and device information

• Pages visited, time on site and referring URL

• Interactions with our website (clicks, form submissions)

This information is collected through cookies and third-party analytics tools including Google Analytics and Google Ads.

We use the information we collect to:

• Respond to your enquiries and provide quotes

• Schedule and carry out service visits

• Send you booking confirmations and follow-up communications

• Improve our website and services

• Measure the effectiveness of our advertising campaigns

• Comply with legal obligations

We do not use your personal information for unsolicited marketing without your consent.

Our website uses cookies and similar tracking technologies. These include:

• Google Analytics — to understand how visitors use our website (page views, session duration, traffic sources). Google Analytics data is aggregated and anonymised.

• Google Ads (Google Tag Manager, gtag.js) — to measure conversions from our advertising campaigns and serve relevant ads to people who have visited our website.

• Meta (Facebook) Pixel — to measure the effectiveness of our Facebook and Instagram advertising and to serve relevant ads on those platforms.

You can opt out of interest-based advertising by visiting:

• Google: https://adssettings.google.com

• Facebook/Meta: https://www.facebook.com/ads/preferences

• Your browser's cookie settings or a browser extension such as uBlock Origin

Disabling cookies may affect the functionality of our website.

We do not sell your personal information to third parties.

We may share your information with:

• Service providers who assist us in operating our business (e.g. our booking and job management platform, ServiceM8; our email service provider)

• Google, Meta and other advertising platforms — only aggregated or anonymised data for advertising measurement purposes

• Law enforcement or government agencies where required by law

All third-party service providers are required to handle your information in accordance with applicable privacy laws.

We use Google Ads to advertise our services. As part of this, we use remarketing features that allow us to show ads to people who have previously visited our website.

Google uses cookies to serve ads based on your prior visits to our website. You can opt out of Google's use of cookies for advertising by visiting Google's Ads Settings at https://adssettings.google.com.

Third-party vendors, including Google, use cookies to serve ads based on your prior visits to our website. Google's use of advertising cookies enables it and its partners to serve ads based on your visit to our site and/or other sites on the internet.

We retain your personal information for as long as necessary to provide our services and comply with our legal obligations.

Enquiry and booking records are generally retained for 7 years for accounting and legal purposes.

You may request deletion of your personal information at any time (subject to any legal retention requirements) by contacting us at [email protected].

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure.

Our website uses HTTPS encryption. Access to customer records is restricted to authorised personnel only.

No method of data transmission over the internet is completely secure. While we take reasonable precautions, we cannot guarantee the absolute security of your information.

Under the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles, you have the right to:

• Access the personal information we hold about you

• Request correction of inaccurate or incomplete information

• Request deletion of your personal information (subject to legal retention requirements)

• Make a complaint if you believe we have breached your privacy

To exercise any of these rights, contact us at [email protected] or call (07) 3477 9252.

If you have a complaint about how we have handled your personal information, please contact us first at [email protected]. We will respond within 30 days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

Our website may contain links to third-party websites (e.g. our booking platform, manufacturer websites). We are not responsible for the privacy practices of those websites. We encourage you to review their privacy policies before providing any personal information.

We may update this Privacy Policy from time to time. The current version will always be available at www.intoaction.com.au/privacy-policy.

Continued use of our website after any changes constitutes your acceptance of the updated policy.

Into Action Pty Ltd t/a Into Action Automation

ABN: 72 671 521 690

Email: [email protected]

Phone: (07) 3477 9252

Website: www.intoaction.com.au

Service areas: Brisbane Southside, Logan, Northern Gold Coast